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Blackboard
Click the links below to expand the menu items.
Available Support
Blackboard Support
| Resource |
Description |
Types of service available |
Hours |
Phone |
Blackboard Support
701-777-6305
(for after hour emergencies
call 701-777-2222) |
All types of questions for students, instructors and staff.
To report any Blackboard system problems. |
8:00 am – 4:30 pm |
E-mail |
blackboard@mail.und.edu
Contact Blackboard Support |
All types of questions for students, instructors and staff.
To report any Blackboard system problems. |
Jan 3 - Jan 30 M-F
7:30 am - 10 pm
Jan 31-May 15
7:30 am – 4:30 pm, nights & weekends intermittently |
LiveHelp chat |
Chat with a UND support person
during the hours listed |
Live chat session with a UND support staff for help with Blackboard, webconferencing (Adobe Connect or Wimba), Citrix (XenApp), technical requirements, webcam/headset configuration, and other technical difficulties related to online courses. |
May 11 – August 11, 2009:
M-Th: 8:00 a.m. – 10:00 p.m. CST
F: 8:00 a.m. – 4:30 p.m. CST
Sat: 9:00 a.m. - 4:00 p.m. CST
Sun: 3:00 p.m. – 10:00 p.m. CST
LiveChat will not be available on these dates:
November 26
December 24 after 12:00 PM
December 25
2010
January 1
April 2 & 4
May 31
July 4-5
For technical help when we are offline, you may click on the button above to leave a message and we will get back to you within 48 hours.
For updates: http://conted.und.edu/techsupport |
Forgot your password? |
Click on the Forgot your password link |
Information to reset password will be sent to your e-mail address. Follow the instructions and reset your own password. |
24/7 |
Other Resources
Blackboard FAQs |
http://www.und.edu/dept/cilt/faqs.html |
Listing of top 30 questions and answers |
24/7 |
| Manuals - Faculty |
Online Manuals and Tutorials |
Manuals (PDF) with detailed instructions for Blackboard, Blogs, Wikis, and Wimba tools. |
24/7 |
| Manuals - Students |
Online Manuals and Tutorials |
Manuals (PDF) with detailed instructions for Blackboard, Blogs, Wikis, and Wimba tools. |
24/7 |
| Quick Tutorials |
Blackboard Quick Tutorials |
Blackboard Academic Suite Release 7.3 – Flash tutorials |
24/7 |
Blackboard Orientation Course for Students |
Blackboard -- myUND -- My Courses -- Courses in which you are enrolled: -- Blackboard Student Orientation |
Blackboard course site with lessons, tutorials, wikis, blogs, surveys and quizzes to learn, practice and test your Blackboard skills. |
24/7 |
Blackboard Resources Course for Instructors |
Blackboard -- myUND -- My Courses -- Courses in which you are enrolled: -- Faculty Resource Site |
Resources for faculty; copyright, intellectual property, UND Blackboard policies, and more. |
24/7 |
Blackboard Toolbox Course for Instructors |
Blackboard – myUND – My Courses – Courses you are teaching: -- Online - Toolbox |
Resources for faculty teaching online courses. Manuals, tutorials, software, and many tools that can be used in your own courses. |
24/7 |
Blackboard Toolbox Course for Instructors |
Blackboard – myUND – My Courses – Courses you are teaching: -- Universal Design and Accessibility for Online Courses |
Blackboard course site designed by a group of faculty from different institutions to provide information on designing courses for Universal Access and Accessibility. |
24/7 |
One-on-one Session |
Individual appointments are available for students, faculty and teaching assistants:
Blackboard – 777-6305
CILT main office – 777-2129
Elizabeth Becker, Graphic Design, 777-2737
Chad Bushy, Blackboard/Wimba,
777-2728
Diane Lundeen, Blackboard,
777-2129
Adrienne Nelson, Instructional Design, 777-3448
Jane Sims, Instructional Design,
777-0843
Kristi Swartz, Instructional Design, 777-6403
Lori Swinney, Blackboard/Instructional Design, 777-3569 |
To request individual help with course specific questions, course design and development. |
M-F
8:00 am – 4:30 pm |
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