To view the PDF documents you will need to have Adobe Acrobat Reader 5.0 or newer. To download the current version click on the Adobe Acrobat Reader, and follow the instructions on installing the Reader on your computer.

Blackboard User Manual

Students' Guide to Blackboard

Submitting an Assignment in Blackboard

Best Practices for Taking Tests in Blackboard

For additional tutorials please log into Blackboard and view the Student Orientation Course.

 

Blackboard Support

Resource	Description	Types of service available	Hours
Phone	Blackboard Support 701-777-6305 (for after hour emergencies call 701-777-2222)	All types of questions for students, instructors and staff. To report any Blackboard system problems.	8:00 am – 4:30 pm
E-mail	blackboard@mail.und.edu Contact Blackboard Support	All types of questions for students, instructors and staff. To report any Blackboard system problems.	Jan 3 - Jan 30 M-F 7:30 am - 10 pm Jan 31-May 15 7:30 am – 4:30 pm, nights & weekends intermittently
LiveHelp chat	Chat with a UND support person during the hours listed	Live chat session with a UND support staff for help with Blackboard, webconferencing (Adobe Connect or Wimba), Citrix (XenApp), technical requirements, webcam/headset configuration, and other technical difficulties related to online courses.	May 11 – August 11, 2009: M-Th: 8:00 a.m. – 10:00 p.m. CST F: 8:00 a.m. – 4:30 p.m. CST Sat: 9:00 a.m. - 4:00 p.m. CST Sun: 3:00 p.m. – 10:00 p.m. CST LiveChat will not be available on these dates: November 26 December 24 after 12:00 PM December 25 2010 January 1 April 2 & 4 May 31 July 4-5 For technical help when we are offline, you may click on the button above to leave a message and we will get back to you within 48 hours.   For updates: http://conted.und.edu/techsupport
Forgot your password?	Click on the Forgot your password link	Information to reset password will be sent to your e-mail address. Follow the instructions and reset your own password.	24/7

Other Resources

Blackboard FAQs	http://www.und.edu/dept/cilt/faqs.html	Listing of top 30 questions and answers	24/7
Manuals - Faculty	Online Manuals and Tutorials	Manuals (PDF) with detailed instructions for Blackboard, Blogs, Wikis, and Wimba tools.	24/7
Manuals - Students	Online Manuals and Tutorials	Manuals (PDF) with detailed instructions for Blackboard, Blogs, Wikis, and Wimba tools.	24/7
Quick Tutorials	Blackboard Quick Tutorials	Blackboard Academic Suite Release 7.3 – Flash tutorials	24/7
Blackboard Orientation Course for Students	Blackboard -- myUND -- My Courses -- Courses in which you are enrolled: -- Blackboard Student Orientation	Blackboard course site with lessons, tutorials, wikis, blogs, surveys and quizzes to learn, practice and test your Blackboard skills.	24/7
Blackboard Resources Course for Instructors	Blackboard --  myUND --  My Courses --  Courses in which you are enrolled: --  Faculty Resource Site	Resources for faculty; copyright, intellectual property, UND Blackboard policies, and more.	24/7
Blackboard Toolbox Course for Instructors	Blackboard – myUND – My Courses – Courses you are teaching: -- Online - Toolbox	Resources for faculty teaching online courses. Manuals, tutorials, software, and many tools that can be used in your own courses.	24/7
Blackboard Toolbox Course for Instructors	Blackboard – myUND – My Courses – Courses you are teaching: --  Universal Design and Accessibility for Online Courses	Blackboard course site designed by a group of faculty from different institutions to provide information on designing courses for Universal Access and Accessibility.	24/7
One-on-one Session	Individual appointments are available for students, faculty and teaching assistants: Blackboard – 777-6305 CILT main office – 777-2129 Elizabeth Becker, Graphic Design, 777-2737 Chad Bushy, Blackboard/Wimba, 777-2728 Diane Lundeen, Blackboard, 777-2129 Adrienne Nelson, Instructional Design, 777-3448 Jane Sims, Instructional Design, 777-0843   Kristi Swartz, Instructional Design, 777-6403 Lori Swinney, Blackboard/Instructional Design, 777-3569	To request individual help with course specific questions, course design and development.	M-F 8:00 am – 4:30 pm